Often Asked Questions

 

Do you have any "Special Events" in the Tampa Bay area?
Absolutely! There are several "Special Events" in the area that we recognize including the annual Gasparilla Pirate Fest, St. Pete's Grand Prix, and the Jazz Fest to name a few.

Where are the properties located?
All of our properties are located along the beach towns of Pinellas County.

How do I Reserve My Dates?
50% of the full rental is required to secure a reservation. Dates are not reserved until deposit payment is received. The remaining 50% is due 30 days prior to arrival. Receiving a quote on a property does not hold the dates. If your booking date is less than 30 days from your arrival date, then 100% of the payment is due upon booking.
 

What items and amenities are provided in the property?

  • All Bed Linens
  • Towel Sets (Bath Towel, Hand Towel, Face Towel)

  • Toilet Tissue

  • Hand Soap Per Bathroom - Travel Size

  • Shampoo Per Full Bathroom - Travel Size

  • 1 Hair Dryer Per Full Bathroom

  • Hangers in every closet

  • Kitchen Dish Soap - Travel Size

  • Paper Towels

  • Dishwasher Pods

  • Trash Bags

  • Kitchen Dishes, Cups, Glasses, Wine Glasses

  • Kitchen Utensils

  • Cookware

  • Small Appliances: Toaster, Coffee Pot, Blender

  • Iron & Ironing Board - some larger properties have more than one

Is Damage Protection required? Yes
*For our Condos the purchase of a nonrefundable Damage Waiver of $59 is required with the rental. You will be covered for no more than $1500 in damages for the property during your stay. Any additional damages will be paid by you and charged to your credit card.
*For our homes the purchase of a nonrefundable Damage Waiver of $79 is required with the rental. You will be covered for no more than $3000 in damages for the property during your stay. Any additional damages will be paid by you and charged to your credit card.
If you are renting more than one property you will need to purchase the Damage Waiver for each property you are renting.
**Please Note: The Damage Waiver covers accidental damage which does not include excessive cleaning or abusive damage.

How do I Check In?
We recently updated our property access time and it now begins at 4:00 p.m. for all our properties
When you arrive you'll need to check in at our beach office during our business 'check in' hours; Monday - Friday 10:00 am to 5:00 pm PRIOR TO HEADING TO YOUR PROPERTY. Please know that even though you may 'check in' with us before your Property Access time - your property will NOT be accessible any earlier.

IF you plan to arrive during NON-business 'check in' hours - please call our reservations team AT LEAST 5 DAYS BEFORE YOUR ARRIVAL DATE so we can arrange for your check in separately at 727-400-6141.

About two weeks prior to your arrival date you will be emailed detailed Office Check In instructions. If you haven't received them by five days prior to your arrival, please check your spam box. If you still don't have them, then email us at info@biltmorevacationhomes.com or call us at 727-400-4161 to confirm that we have your current contact information.

Upon request and if available, an "Early Check-In Upgrade" may be scheduled starting at 10:00 a.m. for an additional $100 fee. It MUST be requested and scheduled between 2-14 days prior to your arrival.

May I drop off my luggage if I come into town before my check in time?
No, unfortunately it's part of our policy not to store luggage at our office nor at the property before the check in time. If you would like to drop your bags to your property you would need to purchase an Upgraded Early Check In IF there is one available. Please see more details about the Upgraded Early Check In above.

Please note the check in time is 4:00pm, be sure to arrange your arrival into Tampa Bay area accordingly if you do not wish to have your luggage remain with you all day until check in. You may also consider booking the property the night before to ensure you have the property at your arrival time in case an early check in upgrade is not available.

Our group is celebrating something special, are we allowed to decorate the property?
Thanks for choosing our Gulf Beaches for your special celebration!

We ask that you do not use the following items to decorate:

  • No Tape
  • No Push Pins

  • No Thumb Tacks

  • No Glitter

  • No Confetti

  • No Sticky Tack

  • No Nails

  • Nothing that would damage the property.

Feel free to use balloons, streamers and other similar items to decorate as long as they are not affixed by any of the above items.

May I have a package shipped to the home for when I arrive?
No, unfortunately you may not ship a package directly to the property. We have no way of protecting your package.

How do I Check-Out?
Check out is at 10:00 am sharp. Check out instructions are provided in our guest book/app. Upon request and if available when can offer a later check-out.

Is the property suitable to hold an event or use as a venue for a party?
The property may not be used as a venue for a large gathering. Small gatherings are acceptable with primary guests and visitors.

What if I have a maintenance issue, my internet isnít working, or I find something that needs immediate attention?
Our goal is for our guests to not have any hick-ups during their stay, however we understand that some things just happen beyond our control. We provide our guests with a special emergency contact number to use during their stay for any problems that may occur.

If you have a question that has not been addressed on this page please feel free to contact us at 727-400-6141.
 

 

 
   

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Relax. Enjoy your vacation. We'll take care of the details for you!!